Member Service Representative– Long Island location
- Greet and welcome members in a courteous, professional and timely manner and assist with transactions.
- Process member requests including, but not limited to, opening and closing accounts, placing orders for checks, and providing documents.
- Cash checks and process withdrawals as per policy and procedures.
- Process all mail or electronic transactions.
- Process remote deposit transactions.
- Receive and process various loan payments.
- Count and check incoming and outgoing currency for accuracy which includes recording of currency breakdowns.
- Balance cash drawer as per policy and procedures.
- Attend to customer service emails and phone calls in a timely manner.
- Proficient in Microsoft Office Suite (i.e. Excel, Outlook and Word).
- All other responsibilities as assigned by Supervisors.
Requirements
- Banking experience, a must
- Excellent leadership, and communication skills
- Strong creative thinking and problem solving skills
- General math skills
- Attention to detail
Branch Manager– Long Island location
- Leads team through coaching, performance management and setting priority
- Process member requests including, but not limited to, opening and closing accounts, placing orders for checks, and providing documents.
- Cross train in all positions within branch and perform any Operational duties, as needed.
- Maintain a working knowledge of all products and services to assist in answering questions from staff and members
- Continually seek ways to improve branch operations and productivity to meet established goals
- Maintains a positive company image by providing courteous, friendly and efficient customer service.
- Oversees success of branch operating model, including customer and employee experience
- Proficient in Microsoft Office Suite (i.e., Excel, Outlook and Word).
- All other responsibilities as assigned by Management.
Requirements
- At least 5 or more years of experience
- Banking/Credit Union experience required
- Ability to manage a team
- Excellent leadership, organization and communication skills
- Strong analytic skills
- General math skills
If you would like to be considered for any open positions, please submit your resume and CV to: careers@consumersfcu.org