Executive Staff
Stephen Jacoby, Chief Executive Officer
Stephen Jacoby is the Chief Executive Officer and Treasurer of the Board of Directors of Consumers Federal Credit Union. He joined Consumers in 1992. Prior to joining Consumers, Mr. Jacoby managed and worked in local New York based credit unions. He has been in the credit union industry since 1983. He can be contacted at sjacoby@consumersfcu.org.
Anna Carbone, Vice President, Operations
Anna Carbone is the Vice President of Operations of Consumers Federal Credit Union. She joined Consumers in 2005 as a Customer Service Representative and through strong work and dedication, she now holds her current position. She is a firm believer in the Credit Union philosophy of “People Helping People”. Anna dedicates herself to ensuring that our members receive 100% satisfaction by overseeing all of our operations. She has been in the financial industry since 1992. She is fluent in Italian. She can be contacted at acarbone@consumersfcu.org.
Operations
Salma Masum, Assistant Vice President of Operations
Salma Masum is the Assistant Vice President of Operations of Consumers Federal Credit Union. She joined Consumers in March 2022. Prior to Joining Consumers, she held management banking positions since 2011 and has been in the banking industry since 2001. She holds a Bachelor’s in Business Administration, Specialization in Management from Berkeley College. She can be contacted at smasum@consumersfcu.org.
Derrick Vandyck, Operations Supervisor
Derrick Vandyck is the Operations Supervisor of Consumers Federal Credit Union. He joined Consumers in 2014. Mr. Vandyck has rapidly expanded his role. He previously held positions as Member Service Representative, Receptionist, Teller, Operations, and Compliance Officer. He holds a Bachelors of Arts in Communications from Albright College. He can be contacted at dvandyck@consumersfcu.org.
Member Services
Sarah Sakmann, Customer Service Specialist
Sarah Sakmann is a Customer Service Specialist of Consumers Federal Credit Union. She joined Consumers in February 2022. Prior to joining Consumers, she held positions in the banking industry for the past two years. She has also held positions in Customer Service for over four years. She can be contacted at ssakmann@consumersfcu.org.
Lizette Acevedo, Member Service Representative
Lizette Acevedo is a Member Service Representative of Consumers Federal Credit Union. She joined Consumers in September 2018. Prior to joining Consumers, Ms. Acevedo held positions in the banking industry for the past three years. She has also held positions in Customer Service for over ten years. She is fluent in Spanish and can be contacted at lacevedo@consumersfcu.org.
Irina Koutcher, Member Service Representative
Irina Koutcher is a Member Service Representative at Consumers Federal Credit Union. She joined Consumers in October 2018. Prior to joining Consumers, Ms. Koutcher held positions in the banking industry for over ten years. She is fluent in Russian and can be contacted at ikoutcher@consumersfcu.org.
Ryan Jacoby, Member Service Representative
Ryan Jacoby is a Member Service Representative of Consumers Federal Credit Union. He joined Consumers in June 2016. His role at Consumers is to assist members with transactions and assist operations and management with daily processes. He graduated with a Bachelor’s of Science in Business Management and Administration from Farmingdale State College. He can be reached at rjacoby@consumersfcu.org.
Nicole Salvo, Member Service Representative
Nicole Salvo is a Member Service Representative of Consumers Federal Credit Union. She joined Consumers in March 2021. Prior to joining Consumers, she held positions in both the banking industry and customer service for the past five years. Her role at Consumers is to assist members with transactions and assist operations and management with daily processes. She has a Bachelor’s degree in Criminal Justice and Law Enforcement Administration. She can be reached at nsalvo@consumersfcu.org.
Jordan Ingram, Member Service Representative
Jordan Ingram is a Member Service Representative of Consumers Federal Credit Union. He joined Consumers in February 2022. His role at Consumers is to assist members with transactions and assist with daily processes. He has 3+ years in customer service and studied Network Administration at SUNY Morrisville. He can be reached at jingram@consumersfcu.org.