Meet Our Staff

Executive Staff


Stephen Jacoby, CEO Photo, Consumers Federal Credit Union

Stephen Jacoby, Chief Executive Officer

Mr. Stephen Jacoby is the Chief Executive Officer and Treasurer of the Board of Directors of Consumers Federal Credit Union. He joined Consumers in 1992. Prior to joining Consumers, Mr. Jacoby managed and worked in local New York based credit unions. He has been in the credit union industry since 1983. Please contact, Shari Umland, Executive Director at sumland@consumersfcu.org.


Anna Carbone, Operations Manager Photo Consumers Federal Credit Union

Anna Carbone, Vice President Operations

Mrs. Anna Carbone is the Vice President of Operations of Consumers Federal Credit Union. She joined Consumers in 2005 as a Customer Service Representative and through strong work and dedication, she now holds her current position. She is a firm believer in the Credit Union philosophy of “People Helping People”. Anna dedicates herself to ensuring that our members receive 100% satisfaction by overseeing all of our operations. She has been in the financial industry since 1992. She is fluent in Italian. She can be contacted at acarbone@consumersfcu.org.


Operations


Shari Umland, Executive Director Consumers Federal Credit Union

Shari Umland, Executive Director

Ms. Shari Umland joined the Consumers Federal Credit Union in May 2018 as the Executive Director. Ms. Umland is an accomplished HR Professional with over 25 years’ of experience. Shari works closely with Executive Management, overseeing the areas of Human Resources, Learning and Development, Employee Engagement and Operations. Shari is a dedicated employee advocate, focused on building strong teams, while delivering the highest levels of member service. She can be contacted at sumland@consumersfcu.org.


Derrick Vandyck, Operations Officer Photo Consumers Federal Credit Union

Derrick Vandyck, Operations Supervisor

Mr. Derrick Vandyck is the Operations Supervisor of Consumers Federal Credit Union. He joined Consumers in 2014. Mr. Vandyck has rapidly expanded his role. He previously held positions as Member Service Representative, Receptionist, Teller, Operations, and Compliance Officer. He holds a Bachelors of Arts in Communications from Albright College. He can be contacted at dvandyck@consumersfcu.org.


Anallely Lozada

Anallely Lozada, Operations Coordinator

Ms. Anallely Lozada is the Operations Coordinator of Consumers Federal Credit Union. She joined Consumers in October 2017. Ms. Lozada has expanded her role which previously included Member Service Representative, Head Teller. Prior to joining Consumers Ms. Lozada held positions in customer service and education. She is working on her Bachelors of Science in Business from the University of Phoenix. She is fluent in Spanish. She can be contacted at: alozada@consumersfcu.org.


Lauro Neto, Director of Lending

Lauro Neto joined Consumers Federal Credit Union in March 2020 as the Director of Lending. Mr. Neto brings 20 years of banking and finance experience to his position. Over the years, he held different credit and sales roles at various institutions. He earned his Master of Science in Accounting at New England College in 2018 and a Credit Analysis Diploma from New York University in 2009. He can be contacted at lneto@consumersfcu.org.


Member Services


Lizette Acevado, Member Service Representative

Lizette Acevedo, Member Service Representative

Ms. Lizette Acevedo is a Member Service Representative of Consumers Federal Credit Union. She joined Consumers in September 2018. Prior to joining Consumers, Ms. Acevedo held positions in the banking industry for the past three years. She has also held positions in Customer Service for over ten years. She is fluent in Spanish and can be contacted at lacevedo@consumersfcu.org.


Irina Koutcher, Member Service Representative

Irina Koutcher, Member Service Representative

Ms. Irina Koutcher is a Member Service Representative at Consumers Federal Credit Union. She joined Consumers in October 2018. Prior to joining Consumers, Ms. Koutcher held positions in the banking industry for over ten years. She is fluent in Russian and can be contacted at ikoutcher@consumersfcu.org.


Ivanna Ostapyuk, Member Service Representative

Ivanna Ostapyuk, Member Service Representative

Ms. Ivanna Ostapyuk is a Member Service Representative at Consumers Federal Credit Union. She joined Consumers in July 2020. Prior to joining Consumers, Ms. Ostapyuk held positions in the Banking Industry for the past five years. She holds a Bachelors of Arts in Finance from Touro College, is fluent in Russian and Ukrainian, and can be contacted at iostapyuk@consumersfcu.org.


Jenna Zaretsky, Member Service Representative

Jenna Zaretsky, Member Service Representative

Ms. Jenna Zaretsky is a Member Service Representative of Consumers Federal Credit Union. She joined Consumers in June 2020. She holds a Bachelors of Business Administration with a concentration in Finance from Binghamton University. This is her first position after graduating in May of 2020. Her role is to assist members with transactions and to assist operations with daily processes. She can be reached at jzaretsky@consumersfcu.org.


Ryan Jacoby, Member Service Representative

Ryan Jacoby, Member Service Representative

Mr. Ryan Jacoby is a Member Service Representative of Consumers Federal Credit Union. He joined Consumers in June 2016. His role at Consumers is to assist members with transactions and assist operations and management with daily processes. He is working on a Bachelor’s of Science in Business Management and Administration.